IT Service ManagementIn the course of rapid growth, where IT support systems are put in place to enable the business processes to be put on track quickly, the service component and organizational culture may lag in its delivery and unable to harness the full potential of the systems set up.. Beyond the need to manage these technologies is the need to establish and employ best practices processes to optimize IT services.
IT Service Management (ITSM) employs IT
Infrastructure Library (ITIL) documented best practices. CIO/CTOs
no longer can afford to focus on
technology and their internal organization, they now have to consider the
quality of the services they provide and focus on the relationship with the service consumer (i.e. the users).
We provide advisory services on how best to implement a suitably calibrated management services that maximizes ROI according to the maturity phase of the organisation as well as charting roadmap to achieve it. |
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